How to activate t mobile voice mail

If voicemail isn’t working as expected, use this document to get to the bottom of things.

On this page:

Read me first

To make sure you can receive voicemail, check the following:

Voicemail is set up.

Your phone shows at least two signal bars. If you have fewer, your signal is too low for reliable service. Check out Signal issues / no service troubleshooting.

For visual voicemail on iPhone, see Set up Visual Voicemail on your iPhone – Apple Support.

For visual voicemail on any device, your device needs at least 15% free memory. If there’s less, free up space to allow the device to work properly.

If your device meets these criteria, and you’re still having trouble with voicemail, follow the steps below.

Tip: If you need help with any of these steps, visit our Device tutorials page, select your device, and use the search bar in upper right to find what you’re looking for.

No voicemail notifications

If you’re not getting notification of new voicemails, try deleting texts or text threads (there are apps you can use to back them up before deleting them). If your text message box is full, your device may not be able to accept new texts or notifications, including those for voicemail.

Still need help?

If you still aren’t receiving voicemail notifications, contact us so we can take a closer look at your account.

Can’t call voicemail

  1. Try dialing into voicemail using a different method, as listed in How to use voicemail.
  2. If you are:
    • Using a non-T-Mobile phone, dial 1-805-MESSAGE (1-805-637-7243). Don’t dial voicemail by pressing the 1 key or a preprogrammed voicemail button.
    • Roaming internationally, see how to call your voicemail on our International roaming checklist.
    • Hearing an error message, ringing, or busy signal when voicemail plays, press 7.

Still need help?

If you still can’t connect to voicemail, contact us from another line. We need to look at how your account was set up and check for recent service problems.

Unanswered calls don’t go to voicemail

  1. Dial ##004# and press Send to reset call forwarding settings.
  2. Turn off Wi-Fi Calling. For instructions, visit our Devices page, filter for your device, and choose Connections & Network > Wi-Fi Settings.
  3. Uninstall or disable any downloaded apps that make calls or manage voicemail.
  4. Have a contact call you and leave a message. If the call doesn’t go to voicemail, check your phone call forwarding setting for "When unanswered" is forwarding to 18056377243.

Still need help?

If calls still don’t go to voicemail, contact us from another line. We need to look at how your account was set up and any recent service problems.

Visual voicemails don’t download or appear

  1. Restart your phone.
  2. Call your voicemail inbox.
    • Confirm there is a message that hasn’t shown in the VVM app and save it.
    • If there is no message, leave yourself a new message as a test. If that message doesn’t appear, continue troubleshooting.
  3. Turn off Wi-Fi to ensure you’re using the T-Mobile network.
  4. (Android only) Make sure you have the most recent T-Mobile Visual Voicemail app. If not, download it from Google Play.
  5. (Android only) Sync the inbox. For help, see T-Mobile Visual Voicemail app.
  6. (Android only) Clear the app cache and app data of the VVM app. (Visit the Devices page for help.)
    • Clearing the data deletes any messages over a month old and any messages saved only in the VVM app.
    • To save messages or send as email, see T-Mobile Visual Voicemail app.
  7. Uninstall downloaded battery saver apps, as some can conflict with voicemail.
  8. Try to play a voicemail. If the message won’t play, uninstall and redownload the Visual Voicemail app.
  9. Update the phone software to the latest version. You can do this over Wi-Fi. Visit our Devices page, filter for your device, and choose Software Updates & Backup > Software updates.

Still need help?

If you are still having a problem with Visual Voicemail, contact us from another line. We need to look at your account setup and check for recent service problems.

Voicemails have poor audio quality

If one or a few messages have poor audio quality, the person calling was experiencing problems. Have the person try again. If the quality is still poor, have them contact their service provider.

If all your voicemail from multiple contacts are poor quality, save the messages and check out Audio issues on calls.

Use these steps to complete the first use configuration and device activation for your iPhone.

Activation process

Before the iPhone can be used, it must first be activated and configured to work on the T-Mobile network. The device activation is a two step process:

  1. Device unbricking: Allows access to the phone menus
  2. Carrier update: Enables key network features and auto configures network settings.

Device activation can be completed using one of two methods. See below for the detailed steps. iPhones sold through T-Mobile come with the correct SIM card pre-installed. The SIM card number is located on the back of the box.

Device activation using iTunes (tethered):

Ensure you have the latest version of iTunes and your computer has access to the internet before starting these steps.

  1. Power on the iPhone and wait until the device stops searching for signal. This can take up to 90 seconds.
  2. Open iTunes and connect the bricked device to computer using the cable included in the box.
  3. Complete the onscreen instructions on both the computer and the iPhone until device activation is complete.
  4. Disconnect the iPhone.

Using this method will automatically install the T-Mobile Carrier update.

Device activation using the iOS Setup Assistant (Wireless thru a Cellular or Wi-Fi network):

It is recommended to complete this process over a Wi-Fi network (if available).

Dial 222 from your phone to activate voicemail. Follow these steps on the T-Mobile site and this should help you.


Active Member
  • Mar 9, 2010
  • #3

Thanks for that..

Should have explained myself a little clearer..
Voicemail is setup. If i press the voicemail button on the phone, it takes me to my voicemail. However, when recieving a call, it’ll ring continously and not switch to voicemail (after say 6 or 7 rings).
I suspect this may be a setting on the phone itself possibly..

T-mobile are saying they don’t support iphone yet so they can’t help, although i had this running fine on my 3GS prior to this phone (3G)..


Active Member
  • Mar 9, 2010
  • #4

Ok sorted now – instructions of how to do this (works for T-mobile but not sure for other operators)..

To set the ringing time, key in: **61*MailboxNumber**N# then press ok/send/call
(N is the number of seconds you want it to ring for up to a maximum of 30 seconds)

If your voicemail box number is: 0044 7978 123 456, and you want your phone to divert to your voicemail after 20 seconds, you would key in:

**61*00447978123456**20# and then press ok/send/call.

This is a handy feature as the default length (15 secs i think), i find, is too short.

Hope this helps.

Jay Z

Active Member
  • Mar 10, 2010
  • #5

That is one thing i wanted to do which was to increase the timing of when a call goes to voicemail.

How would I go about checking what my Voicemail Box No is mate? I have got voicemail setup but I don’t know how to find out the full number.


Active Member
  • Mar 10, 2010
  • #6

Jay Z

Active Member
  • Mar 10, 2010
  • #7
Active Member
  • Nov 23, 2012
  • #8


Novice Member
  • Dec 22, 2013
  • #9

Ok sorted now – instructions of how to do this (works for T-mobile but not sure for other operators)..

To set the ringing time, key in: **61*MailboxNumber**N# then press ok/send/call
(N is the number of seconds you want it to ring for up to a maximum of 30 seconds)

If your voicemail box number is: 0044 7978 123 456, and you want your phone to divert to your voicemail after 20 seconds, you would key in:

**61*00447978123456**20# and then press ok/send/call.

This is a handy feature as the default length (15 secs i think), i find, is too short.

You might be in trouble when you buy a new Android phone and cannot use Visual Voicemail. The previous version on Android seems to comprise well with Visual Voicemail, but the latest Android release doesn’t show text messages and notification; it crashes often. When you open the application, it throws an error saying, “This app is not supported.” Do clearing system caches work, or we’ve to contact Carrier service itself to fix an issue? We have researched a topic and dug some of the absolute methods to troubleshoot the issue. Follow along the article to know the detailed guide.

Troubleshooting: Why Verizon Visual Voicemail Not Working Android

If you are facing a Verizon Visual Voicemail issue, then it’s definitely a software issue. The following are the possible reasons:

  • Since Verizon is the proprietary of the application, you might not have contacted Verizon to activate the service.
  • The Visual Voicemail application has no proper permission set to work in the background
  • Your cellular data might be OFF.
  • You might be out of range in the wilderness where the cellular connection doesn’t function well.
  • You could have been using a previous version of the application that doesn’t support the updated Android.
  • Corrupt of missing Visual Voicemail application files

Proven Solution to Fix Android Visual Voicemail Not Working

1. Allow Visual Voicemail Background Data Usage

Setting background processes for an application differs from one device to another and one carrier to another. Hence, the following is a descriptive procedure to allow Visual Voicemail background data usage.

    Lit up your phone and go to “Settings.”

Now, go to “Applications.” OR, “More Settings”> “App Manager.”

There, enable on “Allow background data usage.”

How to activate t mobile voice mail

2. Clear Cache and Data of an Application

Clearing caches and data on an application helps to resolve various pre-existing issues. Follow the step-wise guide below.

  • Go to “Settings” from the application drawer.
  • Scroll down the settings and tap on “Apps.”
  • Expand the list of applications or tap on the “Visual Voicemail” app.

Now, tap on the “Storage” tab and then tap on “Clear Cache.”

Also, go back and tap on “Manage Space.” Also, tap on “Clear All Data.”

3. Reset Network Settings

A network manager takes care of an overall network system on an Android phone. Sometimes the network connectivity for specific applications might be corrupted and can troubleshoot with a general reset. Learn how to reset network settings on the Android phone below.

    Unlock your phone and go to “Settings.”

Now, scroll down the settings and tap on “General Management” or “System” settings.

Now, tap on the “Reset” tab and then on “Reset Network Settings.”

How to activate t mobile voice mail

4. Turn Visual Voicemail ON/OFF

Toggling between Visual Voicemail can also assure to fix the software glitches.

    Launch the “Phone” from the application drawer.

On the top-right hand corner, tap on three vertical dots, as shown in the image below.

How to activate t mobile voice mail

From the dropped menu, tap on “Settings.”

Now, click on the “Voicemail” tab on call settings.

Now, toggle the Visual Voicemail ON if it’s turned OFF.

How to activate t mobile voice mail

5. Deactivate Call Forwarding

If you are still facing any issue, then you might have activated call forwarding on your line. Call forwarding the call forwards before it goes to the voicemail. To disable the call forwarding, follow the simple steps below.

    Open up your “Phone” app and dial *73 and dial the number.

Wait for the beeps and wait to disable the call forwarding.

6. Update Visual Voicemail app

There can be bugs within the application that are not allowing you to use the service. If an application is outdated or the Android version, then these minor issues are prone to occur. The dedicated solution we would recommend you is to look for an application on Google play store if it has an update available. An update provides new features and bug fixes and should resolve “This app is not supported” kinds of issues.

If the issue persists, try calling the voicemail service provider for the ultimate fix.

  • Use only your phone where you have the carrier to activate Visual Voicemail
  • Enable 4G/LTE service to the application
  • Get yourself a dedicated voicemail data plan that offers voicemail
  • If your device has no dedicated Visual Voicemail application, download the AT&T Visual Voicemail application.

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By now, if you have still not solved an issue regarding visual voicemail on Android phones, then try using ReiBoot for instant software bug fixes. Here are notable features of Tenorshare ReiBoot for android.

  • ReiBoot troubleshoots Android phones to solve software issues.
  • 1-click on ReiBoot takes your phone to fastboot mode, and 1-click to exit the fastboot.
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Single-click to enter Recovery mode and flash custom ROM.


There can be notably several issues causing Visual Voicemail not to work on your Android phone. The issues may be prone to the carrier side or the user itself. The following above mentioned are all-inclusive methods to fix voicemail issues. Similarly, Tenorshare ReiBoot for Android is an alternative tool if you cannot resolve the problems with simple fixes.

AT&T Wireless can be activated on any of your AT&T mobile devices like phones or tablets that you get from AT&T or any other device that is unlocked and you already own. Now, this process of activated a new wireless device can be done from your traditional sim cards or on the new eSims that are an electronic equivalent to your traditional Sim cards. this is a step-by-step guide that will get you through the activation of new At&t mobile devices, whether they are wireless or prepaid. The process is quite simple and the old devices that you have will have a similar process of activation when you insert an AT&T sim card into them.

Now if you have got a new AT&T mobile device then you can also use the AT&T data transfer app to move all of your stuff from your old phone to the new AT&T device while if you have an unlocked device already and you just want to activate the AT&T sim, then you will follow the same process. The process is a little different for your normal prepaid device or sim, and for wireless device activation. If you are interested in international calling, checkout our article on AT&T International Call Rates & Plans

Activating an AT&T Wireless Device Online

The process of activating the wireless device from At&t is quite simple and you just have to go through three easy steps:

  • You just have to go to their website and on the ‘Activate your At&T Wireless Device’ page.
  • Just put in the credentials of the wireless phone number and your zip code for the number.
  • And then, just some on-screen instruction, and you are done with the wireless device activation process.

Activating an AT&T PREPAID Device Online

Now the process of activating a prepaid device online is a bit different, where you just need to:

  • Get to the ‘Activate your At&t Prepaid Device’ page on their website.
  • Here you have to enter your Sim number.
  • Then you have to provide your device’s IMEI number without spaces.
  • Then you have to enter the ZIP code for the area of your device.

If you do not know where you can get the sim or IMEI number, then it will be on a small card under the battery cover if you don’t have the At&t Prepaid package of the Sim at the moment.

How to Activate Voicemail on AT&T Wireless

Now after you are done with activating your sim or wireless, the next step is to activate your Voicemail service. Don’t forget that, you just have to:

  • Press and hold the voicemail key on your phone.
  • Just create a voicemail password.
  • And then create your voicemail message and you are good to go.

Also, keep in mind that you have to activate your voicemail within 60 days of the activation of your wireless.

How do I reactivate my AT&T SIM card?

The process of reactivation of the sim card is similar to what you did the first time and you just have to go to the said page I have mentioned above and fill out all your details and you will get a confirmation message for your reactivation.

Our notice was created for users trying to find information on how to set up voicemail on Samsung S10. Learn our recommendations, install them easily in modern versions of Samsung (S10, S10 Plus, S10e).

This option is a must-have soft for being in touch with friends, relatives, partners. It is essential in situations, for instance, a person can’t answer a call, but is able to hear voice messages.

First, just like with any other application you need to set it up voicemail on Samsung S10, S10 Plus, and S10e. Meet our advice and learn how to set voicemail on Samsung easily. Besides, there’s an opportunity to modify the standard welcome message for S10.

Many users hate standard msg for greeting and prefer hearing words directed privately to them.

How to activate t mobile voice mail

Instruction for installation of Voicemail greeting on Samsung S10

  1. Choose telephone application. Users maybe don’t mention it, the advice is to click the keyboard beneath the screen.
  2. Push the key “one” for entering the voice mailbox option.
  3. In this situation, it is an initial experience to use the function, you are supposed to type the password. They’re the last four numbers on your mobile.
  4. Differently, a user is offered to generate another one. In this way type from four to seven symbols, that are easily remembered, but unknown for other people.
  5. Next, create another welcome message and a preferable name.
  6. As soon as these adjustments are finished, the soft Voice mail is accessible.

Advice for modifying the greeting on Samsung

Tired of the same welcome message? No problems, just perform our recommendations of change how to set up voicemail on Samsung S10. This process is able to help to do it as much as you prefer on s10/s10 plus/ s10e.

  1. Tap the Voicemail push symbol “one”.
  2. Push-button “*” for opening the main menu
  3. Hold the “three” number key, enter the greeting menu.
  4. Last, push the “two” number key to make a fresh welcome recording.

Notice: a user might hear the old msg at once, during changing it to another.

The following steps are to hold “#” the key “one” to generate the new welcome msg.

Recommendations for installation of Voicemail by means of visual Voicemail app

There’s a great opportunity to download voicemail on AT&T and Sprint. Thus, people shouldn’t wait for long to finish setup or create a new welcome msg. Just install the visual voicemail app:

AT&T, Sprint, or T-Mobile Visual Voicemail App

I’ll demonstrate the manner it works by means of a T-mobile application.

  1. Activate T-Mobile.
  2. Open menu
  3. Tap the standard greeting.
  4. Change by aids of New voice mailbox greeting.

Tips for verifying Voicemail on S10

Learn the information given below, find out the easiest ways of how to set up voicemail on a Samsung S10 phone, and verify msg.

1st way: check mail via visual voicemail soft

  1. Choose incoming messages on S10
  2. Go to the menu on the top of the screen
  3. Push Refresh, verify the messages

2nd way: view the voicemail having no wifi connection

  1. Keep in mind that this way can differ for various providers.
  2. Enter the phone app
  3. Keep holding the key “one”, then type *86
  4. Input the password, next push “#”

Repairing sticking for galaxy S10

Perform our recommendations and solve problems with voice mailboxes on smartphones.

Well done!

Perhaps you still obtain questions about the voicemail installation Samsung S 10? Reach us, our experts necessarily assist!

Both the WAP and MMS settings for T-Mobile are below:

1- Main Menu click on Entertainment then click on Services
2- Click on Data Account–> click on GPRS
3- Choose any account–> click on Edit
4- 1- Account Name : TMOBILE
2- APN :
3- User Name : leave it blank
4- password : leave it blank
5- Auth. Type : Normal
5-Click on WAP –> click Settings–> click Edit Profile.
6- Choose any one on list then press ok–>Edit Profile
1- Rename Profile->(name it anything or u can name it T-mobile GPRS)
3-Data Account–>Select–>click on Gprs–> you will see the one we named earlier TMOBILE, select it and press OK
4- Connection Type: HTTP – > Proxy: – > port 8080
5- Username: leave it blank
6- Password: leave it blank
1- Click on thee envelope icon it will take you to Messages
1- Message settings–> click in Profile Setting
2- Click edit on any profile name it T-mobile that will be line No. 1 in No.2 type +12063130004
1-Message Settings–>click Server Profile
2-Click on any 1–> click on Edit Profile
1- Rename profile: T-mobile MMS
2- Homepage
3-Data Account
click on GPRS–> choose Tmobile–> press OK
4- Connection Type
HTTP : – > port 8080
5- Username: leave it blank
6 Password: leave it blank

T-Mobile MMS Set Up for your iPhone clone like sciphone, hiphone, CECT i68, mini i68, i68+, i9, and i9+.

You can also let your friends and family know they’ve called the right number by setting a voicemail greeting. From the voicemail main menu, select option 2.

You can get help and find out more about voicemail on your specific device in our Phones & Devices section.

How do I turn my voicemail on and off?

How do I turn my voicemail on and off?

Call diverts allow callers to leave voicemail messages if you don’t answer. They’re set up as standard but if people can’t leave you voicemails you might need to turn them on:

text VM ON to 150

If you’re still having issues after this, call us on 150 and select technical support.

To switch off your voicemail diverts off:

text VM OFF to 150

Voicemail messages are free within the EU but outside the EU there may be a charge. If you don’t want to be charged for voicemails while you’re abroad you can switch your voicemail diverts off. This will mean that anyone who calls you won’t be able to leave a voicemail message.

When you’re back in the UK, you’ll need to turn voicemail diverts back on so people can leave you voicemail messages again. To switch your voicemail diverts on:

How do I set up security on my voicemail?

How do I set up security on my voicemail?

Once your voicemail is set up, you should add a security PIN to protect it and allow you to pick up all your messages from any phone. Additionally some roaming partners may require you to have a voicemail PIN to access your messages from abroad.

It’s good to set up your voicemail PIN as soon as you get your device or SIM card.

don’t have fewer than four numbers, or more than ten

don’t use only repetitive numbers e.g. 1111

don’t use only sequential numbers e.g. 1234 or 4321

don’t have it be the same as your mobile number, or your mobile number without the first zero, or the last six digits of your mobile number

don’t use 2580 or 1210 (these have been used as default PINs)

don’t use your date of birth as your PIN

don’t tell anyone your PIN – if you think someone knows it, change it

change your PIN on a regular basis

don’t write your PIN down

If you decide to change your PIN, the new number must be different to the old one.

call your voicemail (press and hold 1)

skip to the main menu by pressing *

select option 3 – settings and features menu

select option 3 – change your PIN

enter a new PIN, then press # to save

For additional security, it’s also possible to require the entry of your PIN every time you access your voicemail, either from another phone or from your device itself.

call your voicemail (press and hold 1)

skip to the main menu by pressing *

select option 3 – settings and features menu

if the option to enter a PIN every time you enter your voicemail is switched off, you’ll be asked to press 2 to activate it

call your voicemail (press and hold 1)

skip to the main menu by pressing *

select option 3 – settings and features menu

listen to option 4

if your remote access alerts are off, select option 4 to turn them on

What is visual voicemail?

What is visual voicemail?

Visual voicemail is a way to scan and manage your voicemails on your iPhone screen.

No more calling up – with visual voicemail you don’t have to call a number to get your messages, and you don’t have to listen to them in order.

Instead, just tap your voicemail icon to see all your voicemails as a list on your screen. It’ll show you who the messages are from, when they were left and how long they are.

have updated your software to the latest version of iOS

have the most up-to-date EE carrier settings

text IPHONE VISUAL to 150

we’ll text you back when it’s set up

If you’ve not been able to finish setting up visual voicemail on your iPhone, try switching off your iPhone and switching it back on. If that doesn’t activate it, try:

from your iPhone go to Settings > Phone > Change password

update your carrier settings – go to Settings > General > About

Visual voicemail is included in your pay monthly plan at no extra charge but there may be a data charge when you’re abroad. You can’t get visual voicemail on a pay as you go or Flex plan.

YouTube is a premium video streaming platform that offers live shows, movies, and other video content from more than 70 channels. It is similar to other movie streaming channels. After the huge popularity of YouTube in April 2-17 youtube launched its new platform that is YouTube Live. It offers premium tv channels such as NBC News, Fox Sports, Bravo, AMC, TNT, CNN, Disney Chanel, and more popular channels. You can activate YouTube TV on your device at . Let's figure out the complete process for the same.

Features of YouTube TV

Among all other features, YouTube TV offers some more amazon features to their users. The following are the list of some of the services YouTube TV provide to their users:

YouTube TV offers unlimited cloud DVD storage to keep the TV stand out.

You can connect more than 3 devices with one account

It also supports voice control. So you can command with the voice control feature of your Smart TV remote.

You can download a video in the cloud storage of youtube for offline watch.

The videos on cloud storage can be stored up to 9 months.

As youtube is the propriety of Google you need a google account to access YouTube TV. Follow these steps t create an account:

Go to and click on the Sign-up button

Enter the details required in the form and click on “Submit”.

Then enter the OTP you have received in your register mobile number.

Complete all other on-screen instructions and you will get your account.

Now go to and click on “ Sign In with Gmail ” and link your account with YouTube TV.

Also, give permissions to Google to keep your data safe by click on “Allow Access” when asked.

Open the smart tv or another device on which you want to watch YouTube TV.

Install and launch the YouTube TV app from the “App Store” of the device.

Click on Sign in by navigating Settings >> Sign In.

Now an activation code will appear on your device for registering your device.

Visit on a web browser and click on “ TRY IT FOR FREE ”.

Sign in to your google account.

Now enter the activation code of your device and click on “ Register Device ”.