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How to activate a comcast cable box

Last week, I showed you how we rearranged our living room. I also mentioned that we hit one snag.

What happened is that Sean swapped the placement of the TV and the couch. We are lucky enough to have a cable outlet on each of the walls in the living room. We previously had it plugged in on the left, but now we can easily plug it in on the right side. Or, so we thought.

Sean moved everything and plugged in the tv in its new spot and…. nothing happened. Ditto internet. The cable was not working!

I called Comcast (our internet/cable provider) and after being told to wait 30 minutes (nothing happened still) we finally connected to someone that informed us that that outlet wasn’t activated and that we would have to have a technician come out and activate it.

This was annoying because:

  1. We wanted to watch TV NOW!
  2. Technician visit = $$$
  3. Technicians tend to lead to an appointment “between twelve and four” meaning I’d end up having to take a half day off work.

How to “activate” a cable TV outlet

So, I hung up angrily and we rigged up this:

How to activate a comcast cable box

But as I told you before, I really like this new layout. I want it to work. So I went to work on Monday and proceeded to try Googling it. Google had lots of forums with people mostly complaining about Comcast, but little actual help.

So, I decided to run it by a Mr. Fix-it coworker. I explained to him that I wanted to activate an outlet. He asked me if I had seen a bundle of coaxial cables- probably with a splitter or two. He said they might be near my electric box, but I knew that it must be the big random bundle of cords in my porch closet!

Apparently, a cable cord can only hold a certain number of out wires. Mine can hold two and had two that were just… dangling. So, I randomly picked one to unscrew and screwed in the other. Then I tested the internet in the new outlet… no change. I was starting to think that maybe Mr. Fix it was wrong. I tried the other un-attached cable, with low hopes.

How to activate a comcast cable box

How to activate a comcast cable box

How to activate a comcast cable box

How to activate a comcast cable box

Magically, I got the internet box to light up the winning combo! By some miracle, it worked!

So, no, you don’t have to pay your cable provider to activate an outlet. Find the bundle of cords, and plug in one of the loose cords into an output plug. Boom! You should have power! That is how to activate a cable outlet.

Hopefully I’m posting this in the proper forum.

I live in a single family home and have cable through Time Warner. There are cable outlets in every room. When it was activated, the technician said we couldn’t have all the outlets active becuase it would "dilute" the signal too much, so we had four activated (three TVs and the cable modem) and everything looks great. Now I want to "activate" one of the other cable outlets. If the signal is weak, I’ll even deactivate one of current ones. Just switching bedrooms with TVs. The cable comes into the home at an outside box (which I’ve never looked in). We do not have a "smart box" inside the house here as I did in a previous house. Is this something I can do myself, or do I need to bite the bullet and call them back out.

You have some sort of cable interface box on the exterior of the house, probably where the telephone network interface and electrical meter are located.
It is not a shock hazard. And you should be able to open it easily enough. Mine is not sealed, anyway.
You probably have a splitter in that cable interface box, and the tech probably only had a 4 way splitter.

You might try tapping it with another splitter, or adding a splitter with more taps. Splitters are cheap enough, it will not break the bank.
(Edit to add: I meant to say, if it doesn’t deliver acceptable signal, you are only out a few bucks. I have fooled around with mine some, and signal seems to be OK, but only 4 outlets.)
Amazon.com: 8-WAY Coax Cable Splitter: Electronics

And, I am NOT an expert. Someone smarter than me regarding coax signal mgmt may confirm, clarify, or refute.

The way it works in our house is like this:

Underground Cable -> Amplifier -> Splitter -> Each Room

Splitters degrade signals and must be amplified if degraded too much. So, in our house we don’t have the ability to turn each one on or off (without disconnecting from the splitter).

Comcast offers this amplifier free of charge to us.

While I hope this gives you a little more background info, I don’t have an answer to your specific question, sorry.

I am currently feeding 8 devices with cable, no problems. The quality of the splitters used does have some effect, and it should have at least a 1GHz bandwidth. They won’t be the cheapest, but they won’t break the bank either.

If you see the cable guy in your neighborhood, see if you can talk him into giving you a couple, they carry quality splitters with them.

thecoalman

I’d first find out where the splitter is at. You’ll probably find some disconnected cables. If so connect them if there is any available outputs and if you don’t see any issues with your other cable devices probelm solved.

Note that will only get whatever your service provides over analog service and most providers are dropping analog signals altogether. You may need a cable box. On Comcast in my area they only have about 20 channels over analog which requires no box. 1/3 local, 1/3 shopping channels and few others. A DTA which they provide for free gives you about 150 channels. The regular cablebox which cost a few bucks will get you whatever you’re paying for.

Assuming a cable modem I’m pretty sure the ideal setup is to have two way splitter for the modem and cable. This is what the cable guy told me.

Cable from street >> two way splitter(one for cable TV and one for modem) >> Amplifier (if needed) >> Splitter to split off to each room.

Reference code s0600 is a Motorola digital receiver message. This message indicates that the channel is currently unavailable.

What does Comcast Ref Code Soaoo mean?

If you have the S0A00 error message it means your TV Box has not yet been activated or has somehow lost its activation.

What does Ref Code s0900 mean?

It means your cable box is not seeing the network. Loose connections will do this, or an unpaid bill where the shut you down remotely or a downed or damaged cable line. If all your self checks fail call the cable company for resolution.

How do I fix Comcast Ref Code s0a00?

You can try to fix the One Moment Please error by resetting your TV box.

  1. Power off the TV box.
  2. Detach the power cable from the back of the unit, and from the wall outlet or power bar.
  3. Wait 30 seconds and then reconnect the power cable to the unit and the power source.
  4. Wait up to 2 minutes for the TV box to reboot.

How do you reset your cable box?

Reset Instructions To reset your cable box, simply unplug it from the wall outlet. Wait about 30 seconds, then plug it back in and allow the box to go through the reboot process, which should take about three minutes. If you can’t reach your power cord, reset your cable box this way: Turn the cable box power on.

What does e126 mean on cable box?

phase locked loop circuit

Why does my Xfinity Box say PST?

Re: 1 PST. The error message usually means the box is defective and needs to be replaced. What is Comcast code RDK 03004? X1 Error Code: RDK-03004 – Unable to Connect to XFINITY.

How long does Comcast box take to load?

For some TV Box types, X1 service will activate quickly; however, other TV Box types may take up to 10 minutes.

How long does it take for Comcast box to boot?

How do I send a refresh signal to my Comcast box?

Performing a System Refresh on X1

  1. Press the A button on your remote control, or visit the Help section in Settings.
  2. Highlight the System Refresh tile, and press OK.
  3. Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes.

Why does my Comcast box say boot?

The most common and simple solution is to restart your box. Sometimes the box gets stuck in the booting process and would require to start the process over again. All you need to do is unplug the power inlet from the box and plug it again after a few settings….

What is the number for Xfinity Comcast?

Does Comcast have a loyalty department?

To contact their “Loyalty Department” directly, you’ll need to dial 1-800-XFINITY (1-….

I've installed the self install package for home internet and opened my browser to activate the service. The website directs me to use a phone app to activate while using a PC. How to activate without using a app?

We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support.

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Hi there! Thanks so much for taking the time to reach out and tell us about the issues you've had activating your new equipment. The great thing about Xfinity is that we offer multiple ways to activate your new equipment! Please take a look at the link listed below, it will tell you about all the ways to get the activation completed! Let us know if you have additional questions. 🙂

Ways to Activate Your Getting Started Kit Devices: https://comca.st/3cdRR7q

No good, the first option is to go through the mobile app process.

2nd option is to type in Xfinity.com/activate but leads me back to a page to download the app.

3rd option requires a tv which I dont have.

The great thing about Xfinity is that we offer multiple ways to activate your new equipment!

This is a false statement, there are no other ways to activate new equipment. The phone app is the only way. So I can't activate it, since I'm using my work phone which does not permit non-work-approved apps.

If the instructions describe more than one way to activate, I will delete this post. Until then I stand by my assertion that Comcast is making false statements to paying customers and the public about activating its services.

It isn’t untrue…just needs a better description of clicking on the apartments with gateways. I am not…in a house and at the edge of cell svc…1 bar won’t allow downloading as it sets and spins. I clicked on the activate here if you are in an apartment and it does take you to activate page where you can do so.

To be fair…their description needs changed to include activate here if you need an alternative other than an app or can’t play video till gateway is activated.

I felt your frustration even though your post is well past now and am hopeful you got activated quickly after your post. I tried for an hour trying to find a way to bypass app install to activate and finally decided WTH…I am just going to see what happens when I click on apartments with gateways…and it worked for activation even though I am not in apartment it pulled my address up for service confirmation. They really do need to change it so people like us don’t get frustrated spinning wheels trying to activate without an app.

Our Call Center is experiencing a high number of calls due to the COVID-19 situation. We are working to assist everyone who contacts us. In the meantime, please visit www.arris.com/selfhelp for most frequently asked questions about your device. We apologize for the inconvenience and will assist you soon.

ARRIS Consumer Care

Information

  • Prior to Installation
  • Installation
  • Activation
  1. Establish cable service with Comcast by contacting 1-800-Xfinity (1-800-934-6489).
  2. Check that the following items were included with the TM822G/CT & TM822R Wireless Voice Gateway.
    • Power Cord
    • Ethernet Cable
    • Battery (sold separately for TM822R)
    • Quick Start Guide
    • Wall-Mounting Template and Instructions
    • Software License & Warranty Card
    • Support Information Card
  3. Locate the required information to activate XFINITY Internet service.
    • Comcast Account Number
    • Phone Number

    NOTE: The Comcast account number can be found on the billing statement, the Comcast app or the work order for the service. Comcast account login credentials if it's previously created.

NOTE: The TM822G/CT & TM822R can take up to 15 minutes to complete the boot-up sequence and connect to the Internet.

I am trying to set up my comcast small black cable box with my new roku tv. i want it to be hardwired because when i stream through xfinity app it is very fuzzy. My cable box does not have hdmi option only coaxial. I have everything hooked up exactly how it was on my last tv which cable worked fine. When i go to “cable tv” it says no signal is it turned on. When i go to antenna tv to scan for channels and it only find 1 local channel. How do I connect cable via coaxial and get all my channels. Thanks

How to activate a comcast cable box

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The tuner is in small cable box, if there’s no hdmi, then you have to attach it by coax to the tv, and tune to ch 3 or 4. You would need to use the cable remote to change channels.

Edmund
Roku Community Streaming Expert

Help others find this answer and click “Accept as Solution.”
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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We have our Roku tv connected to our small black cable box but still receiving no signal and no channels found. We’re at a loss as to what to do. We hooked our cable into the Antenna /cable in port on our 40S325 model tv.

RokuDanny-R

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Thanks for the note.

When accessing your cable box, are you selecting the antenna input on your Roku TV from the home screen?

For more information about how to set up the Antenna input on your Roku TV, visit our Support page here: How do I set up the Antenna TV input on my Roku TV™?

Please keep us posted.

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No how do you do that

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If there isn’t ant input on the home screen of your roku tv, go into settings> tv inputs> scroll down to unused inputs to LiveTV> install, do a channel scan and when it asks to add ch 3 click yes.

Edmund
Roku Community Streaming Expert

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If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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I have the same problem with the little black comcast box. . have the back of the box set to “3” run through the set up and dont get the cable box symbol on input selections in the end. I simply want the coax to be an input choice to get to the cable services using the cable remote. Please advise. (I have seen the roku video for set up and followed it precisely. . just want input selection to the coax input).

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What are the inputs tiles called on your roku tv home screen? It might be there but it was renamed something else. An unedited coax input would have a picture of an antenna on it and is called Live tv.

Edmund
Roku Community Streaming Expert

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@Tivoburkee wrote:

What are the inputs tiles called on your roku tv home screen? It might be there but it was renamed something else. An unedited coax input would have a picture of an antenna on it and is called Live tv.

I don’t have cable. But, I’ve noticed that the antenna tv’s “scan for channels” will scan for cable channels too. So, as you note, that’s now called the Live TV tile. And, to scan for channels, it’s Home>Settings>Tv Inputs>Live Tv.

FWIW: I wish that scan was available by pressing “*” on the Live TV tile. It’s strange to have to go to a Settings menu item when the * settings key is supposed to be for accessing things like this, you’d think. The heuristics are confusing. (You can press * while watching a channel and not be able to hide or fav it. You have to travel all the way to this menu item. I don’t understand why improvements like that haven’t been made, while doing other things that don’t seem like an improvement.).

You will need to connect and activate your modem with your Comcast XFINITY service once you have it installed. If you need to get cable modem service, please speak with Comcast prior to installation.

Be sure you have your Comcast XFINITY account information handy. Comcast will need to know the account number of your cable service and the phone number associated with your account for activation. This can be found on your Comcast monthly bill statement.

Also, Comcast Xfinity will need to know your cable modem’s MAC ADDRESS, called CM MAC. You will also be asked for your cable modem’s model name, model number, and serial number. This information is all printed on a label on the bottom of your cable modem.

You will need to provide this information when you order cable modem service, or when calling Comcast after installing your modem, or by filling out the account setup web page that may appear when you first connect your cable modem to Comcast’s network.

Installation / setup advice

Review the Quick Start that came with your cable modem for detailed installation instructions. The installation instructions are also online. To access your cable modem’s documentation click www.motorolacable.com/support and then select the product page for your model.

First turn off and unplug all existing routers and modems. Turn off the computer that will be used to activate the device.

It is recommended to use an Ethernet cable instead of a wireless connection during setup to minimize activation issues.

Follow the Quick Start instructions to connect your cables. Ensure that your coaxial cable is properly tightened.

Activation

Once all cables are attached, turn on your cable modem. It normally takes 5 to 30 minutes to establish an Internet link the first time a cable modem connects to a cable service provider. This allows the cable modem to connect to the appropriate channels for communication. You’ll see the DS, US, and Online modem lights on your cable modem flashing until the Online light stays steady green to signal success.

Once the Online light is on steady, you are ready to start the Comcast activation process. Turn on the computer that is connected to the cable modem. ( if you have a router connected to your cable modem turn it on first wait a minute then turn on your computer.)

Open up your Web browser on the computer that’s connected to your cable modem then refresh the screen or try to go to a Web site.

Comcast typically brings your browser to a registration page. In that case, follow the instructions on this registration page to register your modem. If the activation page does not appear automatically, please go to www.xfinity.com/internetsetup for more information and a link to activate your modem. Then follow the onscreen prompts. You will need to provide your Comcast Account Number and the phone number connected to the account.

If the page does not load, you may need to delete any default/existing DNS Server settings on the router/computers, and then try accessing Comcast’s activation page again.

If you have trouble activating online and no registration page appears after following the instructions above, you may need to call Comcast at 855-652-3446 to register your modem. Comcast may ask you to provide the following information which is all located on the label on the bottom of your unit.

  • Modem Manufacturer
  • Modem Model Number
  • Modem Serial Number
  • Modem MAC Address

Once your cable modem is registered either online or through a conversation with someone at Comcast, Comcast will provision your cable modem service. Typically this takes less than 5 minutes, but in some cases this may take up to 30 minutes to complete.

To verify that your cable modem is working, open your browser and go to a familiar Web site.

After recently completing a 2-year contract with Comcast Xfinity, I went through another round of price negotiations and came out much better for it. Through the negotiation process, I was able to drop the total price of my cable TV, HD DVR, high-speed internet, and Xfinity Mobile (see my Xfinity Mobile review here) package to under $95 per month – roughly a 34% cost savings versus my end-of-contract price.

Having AT&T U-Verse fiber recently launch in my neighborhood could have helped with those negotiations, as I was offered new customer pricing for a fresh a 2-year contract.

What I discovered in those negotiations, is that Xfinity had changed a few things in its pricing structure on HD and DVR fees. At the end of my contract, I had been charged a $9.95 “HD Technology Fee” and $10 “Anyroom DVR Service” fee for my use of an Xfinity X1 DVR device:

Post new contract negotiation, the HD fee was gone and if I limited my DVR storage to 20 hours (the current maximum for cloud DVR), I could pay just $5 for the DVR to be downgraded to a set-top “TV Box” designation, as shown on my new bill:

Update: Comcast Xfinity is raising the “TV Box fee” from $5 to $7.50 per month, per device, starting in January of 2021.

I’ll take that trade any day. But where things get even more interesting is that I found out in the price negotiation that similar to replacing an Xfinity modem with your own in order to get rid of the Xfinity modem fee (now $168/year), you can also do the same with Xfinity TV boxes (now $90/year per device).

How to Replace an Xfinity TV Box with your Own

In speaking with the Xfinity loyalty/retention specialist, I (unsuccessfully) tried to negotiation away the now $7.50 TV Box fee. He did note, however, that I could get rid of that fee if I replaced the Xfinity TV Box with my own customer owned-partner device and use the Xfinity Stream app (which includes live TV and cloud DVR).

I decided to research this further. And within the account (after clicking on “Devices“), I found this:

Step 1: Purchase a Compatible Xfinity TV Device

At the time of publish, it looks like a number of Roku devices are considered compatible Xfinity TV devices, including the following:

Update: Amazon Fire TV is now compatible as well.

And a number of specified LG and Samsung smart TV’s are are considered compatible partner devices too. As noted, all can be used with Xfinity Stream’s live TV and cloud DVR.

And, according to Xfinity, usage of these partner devices does not count against your internet data usage:

Does streaming using the Xfinity Stream app on a Partner Device count against my Internet data usage?
No. The goal of using the app on your Partner Device is to give you more options outside of our rented TV Boxes to access your full TV service within your home. The service delivered through the Xfinity Stream app is not an Internet service, so our data usage plans don’t apply.

Step 2: Connect your New Xfinity TV Device

Connect your new Xfinity TV partner device to your Xfinity WiFi, make sure your firmware is up to date, and install the Xfinity Stream app on that device to log in and activate.

Step 3: Return your TV Boxes to an Xfinity Retail Location

You can initiate a TV Box return online, and send back your set-top TV Box device back via a UPS drop-off location with a prepaid label. Or, you can make an in-person return at an Xfinity store location near you.

Make sure you get and photograph a receipt for your set-top return, and check your future bills for the credit for using your own device!

This simple process will save you $7.50/month ($90/year) per device, and it’s just one of many of the crafty ways to cut your Comcast bill down to reasonable levels.

CABLE … Be aware, though, that the connection (coax or hdmi) may be different, and if you connect an HD box to an older, non-HD TV, you won’t get the full HD clarity. No.

When I move, should I take my cable boxes to the new house?

Connect the “HDMI to TV” port on the cable box to the HDMI port on your TV. This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. My townhome has a bundle of cables in a hidden compartment on my porch.I located the 4 way splitter with 3 cables unplugged and 2 plugged in.I kept the cable box upstairs plugged in while the X1 was trying to connect. Comcast wanted $160 to come out and switch one room. nothing happened.

Go to your settings and select the “WiFi” tab. Well we’ll have to send out a tech.I find this then go find my electrical panel. Please help us continue to provide you with our trusted how-to guides and videos for free by whitelisting wikiHow on your ad blocker. This is still working for me even in October 2018! I tried one cable for 3 minutes…Nothing.I tried the second cable and within seconds it was on and working upstairs!! wikiHow’s Thanks to all authors for creating a page that has been read 475,093 times.wikiHow is where trusted research and expert knowledge come together. Please stay on the line until TV programming appears. A.Call Confirm that your digital set-top box is powered on. You should only receive cable TV boxes directly from Comcast. Each box and remote is different. C. If you have any issues during this process, a representative will be available to assist you. I call Cox. Make sure that the cable box has some kind of power source and is plugged in with the right cables and done properly. You will be able to tell if it’s turned on if there is a button on the front of the cable box then the ring around the button should be lit up blue or some other color. We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. Contact your service provider. You should have power!

He said they might be near my electric box, but I knew that it must be the big random bundle of cords in Apparently, a cable cord can only hold a certain number of Magically, I got the internet box to light up the winning combo! The cable was not working!I called Comcast (our internet/cable provider) and after being told to wait 30 minutes (nothing happened still) we finally connected to someone that informed us that that outlet wasn’t activated and that we would have to have a technician come out and activate it.So, I decided to run it by a Mr. Fix-it coworker. SUCH a rip off don’t get me started on cable company BS We previously had it plugged in on the left, but now we can easily plug it in on the right side. Find the bundle of cords, and plug in one of the loose cords into an output plug. That is how to activate a … Look at the back of the cable box, and there you will see a small white sticker which indicates the mac address or C mac ID. So, no, you don’t have to pay your cable provider to activate an outlet. Unplug it from the power source. lo and behold only 1 outlet is working. Using your computer that’s connected to the new modem, open a web browser. I have connected everything, but I only get “Welcome. Check the manual that came with the remote.

I explained to him that I wanted to activate an outlet.

You can activate your cable box online or by calling Comcast. wikiHow’s When you receive a cable TV set-top box from Comcast, it will need to be activated before you can receive channels on it. Just moved into an apartment in Tulsa. Boom! What a rip off.I am so glad this worked for you!

Make note of the HDMI port that you use on your TV so that you can easily switch to it later. For identification purposes, have your ZIP Code plus either your account number or phone number ready.