How to access a motorola modem

The Arris Motorola SB6121 cable modem allows you to connect to the web, your home network, and the phone so you won’t need a separate wireless router.

Is Netgear or Motorola modem better?

Theoretically, the Motorola modem offers a greater speed rating compared to the Netgear. However, considering that you are most likely to get a speed of no more than one Gbps by your ISP, both will, more or less, work similarly to one another.

Is Motorola and Arris the same?

ARRIS acquired Motorola Home in 2013. The products, heritage, intellectual property, and innovation associated with that division now reside under the ARRIS brand.

What’s better Arris or Netgear?

Going by overall compatibility, the Arris SB8200 is workable with more ISPs compared to the Netgear CM1000. This means that the Arris model will offer you higher internet speeds on the same connection in contrast to you using the Netgear model and wanting better speed.

How do I troubleshoot my Arris modem?

Check that the USB or Ethernet cable is attached at the modem and the computer. Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes.

Is Arris a good brand?

The ARRIS SURFboard SBG6900AC is known for its overall reliability, and it has a two-year warranty to back it up in case something does go wrong. Besides being reliable, this modem/router is decently fast. It uses DOCSIS 3.0 technology (like most modems) and has 16 x 4 channels.

Does Docsis 3.1 increase speed?

DOCSIS 3.0 vs DOCSIS 3.1 Just like routers, more expensive modems provide faster speeds—as long as you have a fast enough plan with your ISP. Conversely, if you pay for a super-fast internet package but buy a cheap modem, you may not be getting those advertised speeds.

What is the fastest modem?

The Best Cable Modem

  • Our pick. Motorola MB7621. The best modem for most people. Compatible with the most ISPs, the MB7621 supports internet plans up to 600 Mbps.
  • Runner-up. Netgear CM600. Same speeds, shorter warranty.
  • Budget pick. Netgear CM500. For plans up to 300 Mbps.
  • Upgrade pick. Motorola MB8600. For gigabit internet plans.

How can I use two routers in one house?

Connect the two routers using a wired connection from any of port 1-4 in router 1 to any of port 1-4 in router 2. You can use a Wireless Media Bridge or Powerline Ethernet Kit to create a wired connection. DO NOT use router 2’s WAN port.

How do you connect two modems together?

Connect the two routers. Plug one end of the Ethernet cable into any LAN port of the primary router, then plug the other end of the cable into the LAN port on the back of the second router. If you are creating a LAN-to-WAN network, plug the other end into the WAN (or “Internet”) port on the secondary router.

Can you use 2 WiFi extenders?

Yes, you can use 2 extenders with a few caveats. Do not wirelessly connect one extender to another. Performance for the second extender will usually be unsatisfactory. Therefore, each extender should connect to the main router.

What is a bridge mode?

Bridge mode is the configuration that disables the NAT feature on the modem and allows a router to function as a DHCP server without an IP Address conflict. Connecting multiple routers can extend the Wi-Fi coverage in your office/home. Bridge mode fixes this by letting multiple routers share one single Wi-Fi network.

Should I enable bridge mode?

Bridge mode is only needed when encountering specific cases of Double NAT. For most people, Double NAT does not affect Wi-Fi performance. However, it can be an issue if you play online games or use IP address assignments, port forwarding rules, or Universal Plug and Play (UPnP).

Is AP mode the same as bridge mode?

An access point connects to your home network with an Ethernet cable and creates a new sphere of wireless coverage, letting you add wireless devices to your home network. A bridge, in contrast, connects separate networks —your preexisting wireless home network to all of the devices connected to the bridge.

Is access point mode the same as bridge mode?

While wireless bridges are designed to integrate two physically separated networks through a radio link, an access point connects multiple wireless devices with a router. A bridge can also be used to connect an existing ethernet network with an access point.

Does bridge mode extend wireless?

A wireless bridge receives a signal from your wireless router and sends it out to wired devices, thereby extending your wireless network. The D-Link® Xtreme N® Duo Wireless Bridge/Access Point (DAP-1522) is designed for precisely this purpose.

Most cable tv companies (e.g. Unitymedia, KabelBW and Kabel Deutschland in Germany) provide internet access as well as telephony services (Voice over Cable abbr. VoC) via their tv cables. After a technician upgraded your cable tv connection to be able to process uplink communication the technician will install a so call cable modem such as the “Motorola SBV5121E” which is very common for customers of Unitymedia in Germany.

The standard these modems work on is called “Data Over Cable Service Interface Specification” (DOCSIS).

Configuring OpenWrt for Usage with Motorola SBV modems

Your “/etc/config/network” file should look like this in the WAN section:

Additionally the device may be connected through the USB port to an OpenWrt router. If the connection to the USB port of your router does not show a further network interface you may have to install kmod-usb-net-rndis and its dependencies.

Accessing the Motorola cable modem

Mistakes often made with Motorola SBV modems is that accidentially the “StandBy” button on top of the modem itself has been pressed by removing dirt or dust from the modem. If pressed it puts the modem in stand by mode which makes it unusable. Press the standby button again to set it to active mode.

Also when your connection is slow or you often get disconnected make sure that the signal strength of your modem is at least at 37dB. Lower rates can cause connectivity problems. You can check the signal rate by accessing the modem in the way described above.

  • Last modified: 2018/10/21 11:52
  • by lobotron

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There may be occasions when you need to reset your cable modem/router to factory defaults, for example if you have changed the Username and Password and lost the new values. Note that if you reset your device to its factory defaults, you will lose any changes you have made to settings in the device.

You should backup your settings before you do this. Instructions HERE


1. Make sure the power to your unit is ON

2. Disconnect the Coaxial cable in the back of your modem

How to access a motorola modem

3. Use a straightened paperclip, tip of a ballpoint pen, or push pin
In the back of your unit is a RESET hole

How to access a motorola modem

4. Locate the RESET hole, located in the back of your device.

5. Push the RESET hole in for 25 seconds, then let go

6. Wait for the unit to reboot, and reconnect. You will see the lights starting to come back up on the front of the unit

If you saved a copy of your settings configuration, load your backup configuration file now.

To access your surfboard cable modem open your web browser and use the IP address of The default page that will open is the Status page. The information on this page gives a snapshot of a series of events that the modem goes through when establishing a connection to your cable ISP. The important item that indicates if the cable modem is online is Cable Modem Status, which should indicate Operational (Operational could be displayed in more than one line, where the illustration below shows Done.) This can be determined by the Online light being solid.

How to access a motorola modem

The next page in the Surfboard cable modem to check and the most important in determining how good the connection is to your cable provider, is the Signal page.

How to access a motorola modem

Other pages in the Surfboard’s internal pages give additional information including a limited sized log file. Reading Logs on the cable modem can give troubleshooting information, but this information is quite advanced and in most cases would only be a benefit to the provider’s technical staff.

The modem should have readings best within these ranges:

  • Downstream Power Level- This level is the downstream signal strength and can be plus or minus. Typically the lower you go in the minus range the more the modem struggles to keep being acquired. Getting down below -8 to -10 can result in periodic dB changes where the signal could degenerate even more to possibly -11, -14 or worse and loss of sync.
  • Signal to Noise Ratio- This reading should be above 25/27, but in the 30s would indicate a nice clean signal.
  • Upstream Power Level- This reading should certainly be lower than 54, depending on specifics about your cable companies equipment, as an absolute maximum, but would be better to be in no higher than the high 40s. Also known as the transmit level or return signal, as it gets into the higher regions the cable modem will have a harder and harder time keeping connectivity.

(On the left side of this page we offer some more information about power levels.)

Remember, that when checking the cable modem signal levels to remember that these readings are a snapshot at that time. If you have issues on rainy days then compare the readings on a clear day to one when it rains. A deterioration of signal strength would indicate a moisture problem in either a splitter, cable or connection degrading your signal. Normally temperature changes can affect the power levels by plus or minus 3dB; a reason why you would not want signal levels close to the extreme limits.

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      • Troubleshooting VoIP Internet
      • Troubleshooting cable modems
      • Accessing modem signal levels
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      cable modem signal info

      VoIP requires a good steady connection to your cable ISP provider. Your cable modem can give you information about how good that signal is and hence, the stability of the connection.

      Downstream (Rx) Power Level:
      This power level shows the amount of signal received by the modem from the cable companies’ transmitter.

      • -15 dB to +15 dB maximum.
      • -12 dB to +12 dB or better recommended.
      • 0 dB is the optimal level.

      Upstream (Tx) Power Level: This power level is the amount of signal transmitted by the modem back to the cable componies’ receiver.

      • +8 dB to +54 dB maximum.
      • Recommended upstream signal levels are +35 dB to +52 dB.

      A cable modem running a higher upstream modulation rate could possibly in some cases lower the modulation rate if the Tx level is higher than the maximum signal level allowed. This condition could cause slower speeds, packet loss, and even loss of connectivity.

      Motorola is a known name in the field of mobiles and routers. You can use the dashboard of the router for securing your connection, changing the password, changing the settings and many other such works. For that, you will have access to the web interface of your router by logging in. Here’s how you can log in to your Motorola router.

      • Connect your system to your router using LAN or wirelessly. Remember, you can’t log in to the dashboard unless you are connected to the router.
      • Launch a browser.
      • In the address bar, type: “” and hit enter.
      • You will be taken to the login page.
      • If you are logging in for the first time, enter the User Id as the Admin and Motorola in the place of the password.
      • Click login and you will be taken to the dashboard.

      Now, you must change the password of your router. It is important because everyone knows your default password and hence, can easily enter into the network and lock you out of it. Moreover, your data can be misused as well.

      Changing The Motorola Router Network Name And Password

      After you have logged into the dashboard of your router, you can easily change the network name and password of your network.

      • Go to the basic Status and Settings page.
      • Then, navigate to the Wifi Privacy Settings section.
      • Check the box beside Show Key and wait for the page to reload.
      • Delete the current Network Name and type the new Network Name.
      • Repeat the same for the password.
      • Save the changes.

      All your devices that were connected to that network at that time will be disconnected. Therefore, you will have to reconnect them all using the new network name and password. Also, make sure the password is between 8 – 63 characters. You can use the upper and lower case letters, numbers, special characters, etc. But you can’t use a single quote mark. And your network name could be 6 – 32 characters long. Rest of the rules goes the same for the network name as well.

      In case you have forgotten your router’s password, you will have to reset it and repeat the login process all over again.

      Resetting The Motorola Router

      Resetting the router can help you resolve many issues. For instance, if the router is freezing or you have forgotten the password to your router’s dashboard, you can reset the router and the issue will be gone. We have provided the process to set up the router without any hassle.

      Through Web Interface

      You can reset the Motorola router through its web interface. For that,

      • Access the management interface by going to the address
      • Click on the Configuration tab.
      • Choose Reset All Defaults and confirm by clicking OK.
      • Left-click the option Restart Cable Modem and confirm by pressing OK.
      • The modem should restart in Factory Default condition. (This may take 5 – 30 minutes).

      However, if you are not able to reset the modem through the IP address, you can reset it manually as well.

      Manually resetting the Motorola router

      For manually resetting the router, power it on if it already isn’t. Now, find the reset button on the body of your router. The place of the reset button varies with the models of the router, however, often, it is placed at the back of the router.

      Press and hold the reset button for at least 15 seconds or until your router reboots. After it restarts, you can connect it to your system and login back into the dashboard using the process we mentioned at the beginning of this article.

      How to access a motorola modem

      One type of popular and well established modems are Motorola Surfboard (Arris) Modems. These modems have been a popular choice for both cable providers and users who purchase their own. Accessing your modem can give you a good indication of possible issues arising from inadequate signal strength or too much noise on the line that will affect the connection.

      By accessing the screen pages inside your modem you should be able to gain some information on your Internet connection. Two important pages are the Status page and the Signal page, both showing a snapshot of information about your current Internet provider’s Internet signal strength and potential possible issues that could affect your connection and ultimately your VoIP service.

      Steps to access your Arris Surfboard Modem and check signal levels to troubleshoot your connection.

      How to access a motorola modem

      • Start by accessing your Arris surfboard cable modem by opening your web browser and using the IP address of (This address is also used for older Surfboards.). Once open it should show you The default page the Status page. The most important information on this page is The Cable Modem Status which should show Operational. If a Failed appears above this information and the modem does not show Operational then the modem has failed to sync with the Cable Provider and is not connected. An Operational modem can also be determined by looking at the modem indicator lights with the Online light being solid.
      • The next page to get useful information and probably the most important one is the Signal page which will show certain power levels which can give an indication of a problem.

      How to access a motorola modem

      Information when troubleshooting cable modem signal levels.

      Poor signal levels result in– Signal levels that are not in the acceptable parameters listed above can cause loss of connection, slow speeds and connection issues, including failure of one of the steps needed for registration with the provider, packet loss or the need for packet retransmission.

      Premise hardware– On premise hardware including splitters, bad connectors, and poor quality cabling will effect cable signal levels and can cause problems. The cable modem should be a direct line from the first splitter using the leg with the least dB loss. This will allow the best level of signal from the cable box at the premise to reach the modem.

      Signal level variation– Checking the modem’s signal levels is a snapshot of those levels at that time. Weather and the change of temperatures affects cable hardware which can reflect in variations of the levels at the modem. It is recommended that for best performance some headroom is included in a modem’s levels of approximately 3dB. Additionally, when checking the modem and finding variations that occur in a short period of time, where the signal level readings are varying sporadically is a cause for concern and may point to an issue that needs to be corrected.

      Best Solutions

      Cable Modem Signal Levels and what they mean

      How to troubleshooting your Internet connection by checking the signal levels.

      Modem Signal Levels

      Signal levels are a good indication on the performance of the modem which then affects the connection. A modem that has levels out of range will struggle to keep a connection with the provider’s head-end resulting in the modem going off line, packet loss, slower speeds and retransmits.

      Levels suggested for DOCSIS 3.0 or later modems are as follows (but these levels can be used for DOCIS 2 as well):
      Downstream Power Levels

      Downstream signal (Rx) is the quantity of signal received by the modem from the transmitter of the cable provider’s head-end. The signal is sent to each individual leg where it is then stepped down or distributed until a particular amount of that signal is then received by each subscriber’s modem.

      • Recommended Levels: -7 dBmV to +7 dBmV
      • Acceptable levels: -8 dBmV to -10 dBmV or +8 dBmV to +10 dBmV
      • A Maximum Level: -11 dBmV to -15 dBmV or +11 dBmV to +15 dBmV
      • Unacceptable levels that would cause a modem to loose sync: -15 dBmV and lower or +15 dBmV or higher.

      NOTE: A reading of (zero) 0dB is ideal.

      Upstream Power Levels

      Upstream (Tx) Transmit Power or as some cable techs also refer to as the return signal level is the quantity of signal transmitted by the modem for the receiver in the cable provider’s head-end.

      • Recommended Levels: +35 dBmV to +49 dBmV for DOCSIS 3.0 modems.
      • Recommended Levels: +35 dBmV to +47 dBmV for DOCSIS 3.1 modems.

      NOTE: A cable modem transmitting at higher upstream modulation rates can cause a degradation of the connection and result in slow speeds, packet loss and loss of the modem’s connection. However, some modems can operate with a transmit (Tx) level up to +54.

      *The transmit Tx level should have some head room. When constantly in the +50 to +54 range events can cause a higher level to occur which will lead to connection problems.

      Signal to Noise Ratio (SNR)

      Signal to Noise Ratio (SNR Downstream)- This reading should be above the 25dB to 27dB range, however some modems should be in the 30dB to 33dB range or higher.

      • Above 33dB would indicate a good clear signal.
      What a cable tech can do to improve your cable connection.

      To improve a downstream Rx signal there are several things that a cable tech can do if the issue lies outwards from the cable box on the premise.

      • Replace weathered connectors on the cable line from the tap to the premise.
      • For long cable runs from the tap, replace the cable to the premise with a larger new drop. Signal degrades over distance, so by using a larger cable (i.e. replacing a RG6 cable with a RG11 cable) can improve the signal by a couple of dB.
      • Correct issues with the tap connection if they exist.

      To improve a problematic upstream Tx signal may require adjustments further up the provider’s line at an amplifier or line extender (LE).

      Note: Placing a house cable signal amplifier at the premise cable box can boost the Rx downstream levels, but will not help a Tx level and will most likely degrade the Tx level slightly.

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      How to access a motorola modem

      Accessing your home router from inside the network is easy. Simply type in your router’s IP address (usually or in the web browser. But, how about accessing your router remotely?

      Now, before we come to that, let’s take a look at some of the reason, why you may want to do so.

      1. Your parents regularly ask you to fix their Internet, but you don’t live with them
      2. You want to check if the kids at home are playing games on their computer, instead of doing their homework.
      3. You suspect your neighbors are mooching on your Wi-Fi when you are not at home
      4. And finally, you can connect an external hard drive to your router and access it from anywhere

      Why not use remote desktop apps like TeamViewer?

      While you can also access your router with apps like TeamViewer, you need to keep the computer turned on at your home all the time. This is not practical if you are out and about for more than a couple of days. But routers are always ON whether you are at home or not. And on top of that, you don’t have to install any additional software. All you need is a web browser and you can access your router from any part of the world. Let’s see how it works.

      When you want to access your router from inside the network; all you have to do is type in the router’s IP address in the web browser. Similarly, to access your router from outside, you need to type in your public IP address followed by remote control port no i.e. 8080. So, if your public IP address is, then you’ll have to type on the web browser.

      But there are two problems here

      1. As a part of security measure, every router, by default has this remote management feature turned Off. So, you have to enable it manually on the router.

      2. Most home users are assigned a dynamic IP address, which means, every time you restart your router, your public IP changes. So, we need to figure out a way to bypass the dynamic IP address problem. And for that, we’ll use Dynamic DNS services like Dyn DNS or NoIp.

      Since every router is different, the steps to enable remote management and setup dynamic DNS is going to be somewhat different for each router. However, the basic principle remains the same. In this article, I’ll be showing this to you on Netgear Nighthawk R7000 running DD-WRT custom firmware. Let’s being

      How to Access Router Remotely

      Part 1: Turn On remote sharing

      Turning on remote sharing on the router is easy. All you need to do is type the router IP or default gateway address in the web browser. Next, enter your username and password. Now, once you are in the router’s web portal, look for the Remote Management option. Some routers called it Remote Access and it’s usually found under Advanced Settings.

      On Netgear router, you can find this option under Settings > Remote Management.

      On Dlink router, look for Tools > Adminstation > Enable Remote Managemen

      On Linksys router, go to Administration > Remote Managemen

      On TP=Link router, you can find this option under Security > Remote Management

      How to access a motorola modem

      Since you are sharing your router web portal remotely, it’s a good security practice to change your default port no. from 8080 to something else. Also, make sure you don’t use default login credentials. Change it to something complex else anyone can log in to your network with a brute force attack.

      Part 2: Setup up Dynamic DNS

      Since most of us have a dynamic public IP address, it’ll change in the next few days. So let’s fix it by settings up Dynamic DNS. But before that, you need to understand what Dynamic DNS or DDNS actually is.

      Let’s take this analogy. If I change my postal address frequently, I won’t receive my letters on time. Right? So, instead of giving my address to everyone, I’ll give them my friend’s fixed address. Now, my friend will receive all my mail and I am going to keep him updated with my latest address. So, now he can easily forward the mail to me.

      So, this Dynamic DNS is similar to a friend in the middle. When you sign up with their service, you have to link your dynamic public IP to a domain name. And you can use that fixed domain name instead of your public IP. And they will do the job of updating your IP address in the background.

      Now there are many dynamic DNS providers out there. Some free, some paid. The best way to find, which service to choose, is by checking which service is supported on your router So follow these steps.

      1. Login to your router and look for an option that says Dynamic DNS.

      How to access a motorola modem

      If it’s not there, then you can download IP updater software from any Dynamic DNS provider. And put it on the computer which is used frequently. But, almost every router (even the cheaper ones) have this Dynamic DNS options inbuilt, so you don’t have to worry about that.

      I have a custom ROM called dd-wrt installed on my Netgear router. It supports DDNS and no-IP. Now since the first one is paid only. I will go with the second one, i.e no-IP. And by looking at the interface, I can tell, all I need is a domain name, and username/password.

      2. So go to and create a free account.

      How to access a motorola modem

      3. Next, go to the dashboard, there you’ll find an option to Add hostname. Click on that. A new window will open, write a new sub-domain of your choice and click add.

      How to access a motorola modem

      4. Now, copy your new domain name and paste it your router settings, also enter your username and password that you have used to login to that service. And save changes.

      How to access a motorola modem

      5. Now, to access your home router from a remote location, type in your domain name followed by the remote control port no. For example — If your setup is correct, you’ll see the login screen of your router.

      How to access a motorola modem

      Closing words: How to Access Router Remotely

      So now that you have set up DDNS and remote access on your router, you can access it from anywhere via the Internet. In case you have an old router here are some tips on how to boost network on your old Wi-Fi

      The Motorola MB8600 router has No WiFi, 4 Gigabit ETH-ports and 0 USB-ports.
      It is also known as the Motorola DOCSIS 3.1 Cable Modem.
      How to access a motorola modem

      How to hard reset (factory reset) MB8600 :

      You can hard reset your MB8600 with ways bellow
      1. When the router is on, press the button reset and hold for 30 seconds.
      2. While holding down the button reset, turn off the power of the router and hold down the button reset for 30 seconds
      3. While holding down the button reset, turn on the power to the unit again and hold for another 30 seconds

      MB8600 default Login & Password, factory settings :

      If you have performed a reset of your MB8600 device or not changed the defaults, you
      be able to access it with the following settings
      Default subnet mask:

      MB8600 router specifications :

      System specs
      CPU: n/a
      RAM: 512 MiB
      Flash: 128 MiB + 4 MiB
      Custom firmwares: None
      WiFi: No ()
      WiFi bands
      WiFi throughput: n/a
      4 x Gigabit ports
      USB-ports: 0
      Motorola MB8600 review (quick overview)
      Here is the quick comparison of how the Motorola MB8600 compares to
      other routers on our site
      Current price
      For a full list of routers and how they compare to the MB8600, check the
      Router Buying Guide which will help you buy the most
      price-competitive router.

      Pick the hard drive or flash drive you want to use – you can use external or portable hard drives, too – anything with a USB connection. For this, I am using a Linksys E4200 Dual-Band Wi-Fi router and a 64GB flash drive.

      How to access a motorola modem

      Pop it into the USB port on the back of your Wi-Fi router, and then you’ll need admin access to your router. From a computer on your network, open the browser, enter your router’s IP into a browser and enter your password; these will be the IP and password you used when initially setting up your Wi-Fi router.

      Router Settings

      Then in the router’s settings, look for drive storage, file sharing, or something similar. You can see in my example below that the drive is recognized, and there are different options for the drive available, including creating a share.

      How to access a motorola modem

      You can use your Wi-Fi router to create a network share of the folder if that function is available, but I prefer to use Windows. The steps in this article will work for everyone, no matter what brand of router or computer experience level.

      Open the Network folder and clear the path in File Explorer and replace it with “routerip For example, I would type in: and hit Enter.

      How to access a motorola modem

      After hitting Enter, your drive will show up in the File Explorer as a shared folder with the name you gave it earlier. From here, you might want to pin it to Start in Windows 8.x or just create a shortcut to it on the desktop.

      How to access a motorola modem

      If you want to access that drive from other computers on your network, you’ll want to map it as a network drive. That’s what I am doing with the shot below – mapping it as a drive on a Windows 7 system.

      How to access a motorola modem

      You can use the drive connected to your Wi-Fi router just like you would any drive. This process is a good solution if you have a family situation and want to share music, videos, and photos with everyone else.

      How to access a motorola modem

      Do keep in mind that this drive will be open to everyone in your household, so you don’t want to store any confidential or otherwise sensitive files on it.

      Summing Up

      The performance will vary based on several factors: your router, network traffic, file size, etc. If you have a new router with a USB 3.0 port, you’ll want to use a USB 3.0 compatible as well for best performance.

      If you’re looking for a new Gigabit router that has USB 3.0 capability, here are a couple of affordable ones you might want to consider:

      • ASUS RT-AC87U Wireless-AC2400 Dual-Band Gigabit Router, which has 2.0 and 3.0 ports built-in and includes the latest 802.11ac standard as well as b/g/n.
      • NETGEAR AC1600 Dual Band Wi-Fi Gigabit Router, which contains a USB 3.0 port.

      Or, if you’re comfortable with USB 2.0 speeds, check out the ASUS RT-N66U Dual-Band Wireless-N900 Gigabit Router, which is more affordable at around $100.

      There are several makes and models to choose from, but when purchasing a new router, make sure to have at least a USB 2.0 port onboard to make sharing files at home easy.