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How to accept tips on uber app

Uber added tipping to its app just over a year ago, and other rideshare services have allowed riders to tip their drivers for longer than that. But do drivers expect you to tip? Do they rely on them?

How to accept tips on uber app

How to accept tips on uber app

When it launched in 2012, Uber’s original stance on tipping drivers was that it would make using the app more of a hassle for drivers and passengers. “In the end, we decided against including one because we felt it would be better for riders and drivers to know for sure what they would pay or earn on each trip — without the uncertainty of tipping,” the company wrote in a 2016 blog post in response to two class-action lawsuits.

After public pressure and complaints from drivers, Uber ultimately decided to change its policy in July 2017. Competing apps like Lyft had launched by that time with the option built-in, and Via and Juno also allow riders to tip their drivers.

How much should you leave ?

Brett Helling is a former Uber driver who now owns and runs Ridester.com, a resource for drivers. Mr. Helling said he tips drivers between 10 and 20 percent the cost of the trip, based on the level of service. Julia Boyd, an international etiquette consultant, agreed. For U.S. rides , she recommends tipping between 15 and 20 percent for exceptional service, 10 to 15 for good service, and 10 percent for average service.

“Many Uber trips can be more expensive than a standard cab. However, a standard cab offers a standard service. Uber drivers will often have exceptionally clean cars and fresh water for their passengers,” Ms. Boyd said.

According to Mr. Helling’s data, passengers who do tip only leave an average of 5.5 percent. The ride-sharing app Via suggests leaving drivers 15 to 20 percent.

Do drivers depend on your tips?

“With fares, tips, and bonuses factored in, I average around $20 an hour and give around 75 rides per week,” said Jon Sycamore, a driver in Salt Lake City who also runs a real estate business . “If you remove tips, it drops to around $15 an hour.” By comparison, Salt Lake City’s living wage is $11.48 an hour for a single adult and $24.12 an hour for a single adult with a child.

Surveying more than 2,600 active Uber drivers, Mr. Helling found that the average median hourly income for UberX drivers, who made up 74.7 percent of respondents, was $13.70 an hour, not including tips. The average was slightly higher for Uber XL drivers, who earned $14.84 an hour.

Why not include tips in the survey? “That’s because tip income was negligible in the majority of cases,” Mr. Helling said. Half of the surveyed drivers’ tips were less than $5. Over a third of the surveyed drivers didn’t earn any tips at all.

Mr. Sycamore said he averages $1.26 in tips from Uber riders and 86 cents from Lyft riders. Based on his last 77 rides with each service, less than half of passengers tipped. “Based on our findings, Uber riders are still very set in Uber’s old no-tipping policy,” Mr. Helling said. “Drivers are paying for their own vehicle, which comes with its own slew of expenses. A dollar or two on every ride really adds up, offsetting the high cost of operating the vehicle.”

Why should you tip in the first place?

For Ms. Boyd, it makes sense to tip your driver because they are providing a personal service which involves safety and comfort, and our cultural norm is to tip those who provide this kind of service. She pointed out that this norm will vary in overseas markets. “In Europe the tipping expectations would be lower, and many passengers would simply ’round up’ the bill. And don’t even think about tipping any driver in Japan — that would be considered rude,” she said.

Both Uber and Lyft limit their tip amount to 200 percent. So you wouldn’t be able to leave a $15 tip for your $5 Uber ride if you were feeling extra generous — at least not on the app. The companies put a ceiling on this to keep passengers from accidentally adding an extra zero and overtipping.

Whether you give your driver cash or just tip through the app, they receive 100 percent of the tip; Uber, Lyft, Gett and Via don’t take a cut. Generally, drivers are just happy to get a tip, Mr. Helling said, and many don’t have a preference for cash versus tipping directly in the app. Still, if you have the cash on hand, it can’t hurt to ask.

Correction: 10/3/2018
An earlier version of this article said that Juno passengers could only tip if they gave drivers a five-star rating. Juno changed this policy in September 2016, and now passengers can tip regardless of the rating they give their driver.

Great service deserves to be rewarded. Riders and Uber Eats customers have the option to tip right from the app after each trip or delivery.

It’s easy to receive tips directly through the Driver app.

Zero service fees applied, always.

Cash out tips and earnings anytime with Instant Pay.

How it works

Where available, the ability to receive tips is automatically enabled in the Driver app! You also have the flexibility to opt out if needed. To start accepting tips from riders, update or download the latest version of the Driver app.

Riders have the option to add a tip when rating a completed trip.

Riders can easily choose from preset tip amounts.

Or riders can select a custom tip amount.

You can see the exact tip amount for each trip in the trip details.

View all your tips in your trip history.

You can see total tips in your weekly summary. Tips can be cashed out at any time using Instant Pay, just like your other earnings.

After a trip has ended, riders have 30 days to add a tip. When you go online, you’ll see any new tips you received since the last time you opened the Driver app.

Frequently asked questions

Tips belong to you and are automatically added to your total earnings. There are zero service fees applied to your tips. If you previously agreed to use your earnings to pay for services like Xchange Leasing or FuelCard, your tips may be used as part of your total earnings to make those payments.

You can accept tips on Uber trips including UberX, UberPool, Uber Black, Uber Black SUV, Uber Taxi, Uber Select, UberXL, WAV, Assist, Uber Hop, Uber Commute, and deliveries with Uber Eats.

Ratings don't affect tips, and tips aren't tied to 5-star ratings. However, riders using Uber and customers using Uber Eats must rate their trip before they can add a tip.

You can opt in from a notification in the Home feed of the Driver app.

There are zero service fees applied to your tips.

Track your tips in the Earnings section of the Driver app and at drivers.uber.com. Tips will also show in your weekly statement, transaction activity, and daily/weekly earning summaries. Tips can be added by riders up to 30 days after a trip is completed. On Uber Eats, tips can be added by customers up to 7 days after a delivery is completed.

Tips will be available immediately after you’ve received them.

Riders and Uber Eats customers will be required to upgrade to the latest version of the app in order to start giving in-app tips. All riders and Uber Eats customers are notified by email that they’ll need to upgrade the app in order to start giving tips.

Some people who drive with the Uber app have agreed to use their earnings to pay for products and services offered by Uber’s business partners. If you agreed to make payments to partners like xChange Leasing, Enterprise, or FuelCard, your tips may be deducted from your total earnings to make those payments. Opting in gives drivers the choice to enable this feature to accept tips and make these payments, or to continue to accept tips exclusively in cash.

No, riders aren't required to leave tips for their drivers.

Your riders can provide a tip as long as 30 days after your trip is complete. Riders can provide a tip to past drivers after a ride has been completed, from their trip history, help.uber.com, riders.uber.com, or their email receipts. Uber Eats customers can provide a tip up to 7 days after the delivery is complete.

To protect your customer’s privacy, you’ll be able to see the tip you receive on the trip receipt but will not see that individual’s name or photo.

If you drive for a fleet, the fleet owner is responsible for paying you any tips owed after viewing your earnings statements.

Great service deserves to be rewarded. Riders and Uber Eats customers have the option to tip directly from the app after each trip or delivery.

It’s easy to receive tips directly through the Uber app.

Zero service fees applied, always.

Cash out tips and earnings anytime with Flex Pay.

How it works

As soon as tipping becomes available in your city, you’ll be notified in your Uber Driver app and by email. To start accepting tips from riders: 1) update or download the latest version of the Uber Driver app, 2) close and restart your app, 3) tap Accept Tips.

Riders have the option to add a tip when rating a completed trip.

Riders can easily choose from preset tip amounts.

Or riders can select a custom tip amount.

You can see the exact tip amount for each trip in the trip details.

View all your tips in your trip history.

You can see total tips in your weekly summary. Tips can be cashed out at any time using Flex Pay, just like your other earnings.

After a trip has ended, riders have 30 days to add a tip. When you go online, you’ll see any new tips you received since the last time you opened the Driver app.

Frequently asked questions

As soon as tipping becomes available in your city, you’ll be notified in the app and by email. To start accepting tips from riders: 1) update or download the latest version of the Driver app, 2) be sure to close and restart your app and 3) tap Accept tips.

Tips belong to you and are automatically added to your total earnings. There are zero service fees applied to your tips.

You can accept tips on Uber trips including UberX, UberPool, Uber Black, Uber SUV, uberTAXI, Uber Select, UberXL, WAV, Assist, Uber Hop, Uber Commute, and deliveries with Uber Eats.

Ratings don't affect tips, and tips aren't tied to 5-star ratings. However, Uber riders and Uber Eats customers must rate their trip before they can add a tip.

Tipping is an easy way to say thanks. Riders and Uber Eats customers have the option to tip right from the app after each trip or delivery.

How it works

Easy and convenient

To ensure a smooth, uninterrupted trip, you can tip drivers up to 30 days after your trip at a time when it’s convenient for you.

Zero service fees

Tips go directly to drivers; Uber doesn’t charge service fees on tips.

Privacy

Tipping is associated with your trip, not your name.

Frequently asked questions

You are free to tip and drivers are free to accept tips at any time. In-app tipping is available in all UK cities for drivers.

The easiest way to tip your driver is through the app. At the end of your trip, you’ll be prompted to rate your driver. Once you provide a rating, you’ll be given the option to add a tip. You are free to tip and drivers are free to accept tips at any time. Giving cash directly to your driver is always an option.

Where available, you may also tip through the app, on riders.uber.com, and from your emailed trip receipt.

In-app tipping is currently available in all UK cities. You may need to update your app to ensure you have the latest version.

You can tip your driver once your trip is complete. Tips are neither expected nor required. After a trip has ended, you have 30 days to add a tip in the app, on riders.uber.com, and from your emailed trip receipt.

You can tip your delivery partner once your delivery is complete. Tips are not required. After a trip has ended, you have 7 days to add a tip in the app.

Once you’re ready to drive, we can show you at a glance how to accept and navigate your first trip.

Looking for delivery info?

In this video, you’ll learn about:

  • Accepting a trip
  • Finding your rider
  • Picking up your rider

How to start receiving ride requests

1. When you’re ready to drive, just tap GO. The app will start looking for requests from riders near you.

2. You’ll see the destination and fare upfront, so you’ll know where a trip will take you and what you can expect to earn. If the details look good, tap to accept the trip.

3. You can navigate to your rider any way you choose. The Driver app offers navigation as an option.

4. Once you’ve picked up a rider, slide the start trip button. You can navigate to their destination any way you or your rider want.

5. When you reach the destination, slide the complete trip button.

Here are a few other tips offered by drivers and riders that you might find helpful.

Using the app to contact a rider

Accepted a trip but can’t find your rider? The app lets you call or send a text to them.

Doing a quick name check

Drivers often greet riders by their rider’s name to avoid picking up the wrong person.

Tapping the map

Anytime you want to see an overview of the whole route, you can tap the map to zoom out.

Navigating with your favorite app

Your Driver app has a built-in map and directions, but you can also navigate with other apps while driving with Uber.

To set your preferred navigation app, tap the menu icon in the upper left corner. Then tap Account, App Settings, and Navigation.

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Frequently asked questions

You can report issues with your rider by tapping Help in the menu section, followed by Trip Issues and Adjustments.

You can cancel a trip before or after a pickup. . The best way to avoid taking trips you don’t want is to go offline when you’re no longer available.

Just tap Go Offline on the map when you don’t want to get ride requests anymore.

You may occasionally get a ride request with a destination that’s far away. You'll see “Long trip” with an estimated trip time at the bottom of your screen when one of these requests is sent to you.

If a trip like this is farther than you want to drive, you can always decline. The request will automatically be sent to another driver nearby.

UberPool is a carpooling option available in many cities. If Pool is offered in your city, you'll pick up different riders along your route at multiple pickup locations—up to 2 people per location.

When you drive with Pool, you're receiving fares from everyone, from your first pickup to the last rider dropped off. This reduces time spent waiting for ride requests or traveling to a new location.

Once you’re ready to drive, we can show you at a glance how to accept and navigate your first trip.

Looking for delivery info?

In this video, you’ll learn about:

  • Accepting a trip
  • Finding your rider
  • Picking up your rider

In a quick follow-up video, learn about:

  • Navigating with the Driver app
  • What to do during a trip
  • Dropping off your rider

How to start receiving trip requests

1. When you’re ready to drive, just tap Go. The app will start looking for requests from riders near you.

2. You’ll see the destination and fare upfront, so you’ll know where a trip will take you and what you can expect to earn. If the details look good, tap to confirm the trip.

3. You can navigate to your rider any way you choose. The Driver app offers navigation as an option.

4. Once you’ve picked up a rider, slide the start trip button. You can navigate to their destination any way you or your rider want.

5. When you reach the destination, slide the complete trip button.

Here are a few other tips offered by drivers and riders that you might find helpful.

Using the app to contact a rider

Accepted a trip but can’t find your rider? The app lets you call or send a text to them.

Doing a quick name check

Drivers often greet riders by their rider’s name to avoid picking up the wrong person.

Tapping the map

Anytime you want to see an overview of the whole route, you can tap the map to zoom out.

Navigating with your favourite app

Your Driver app has a built-in map and directions, but you can also navigate with other apps while driving with Uber.

To set your preferred navigation app, tap the menu icon in the upper left corner. Then tap Account, App Settings, and Navigation.

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A guide to stopping on the road in London

Did you know that when operating as a private hire driver in London you are exempt from certain parking & stopping regulations? Whether you are a new driver or one with a wealth of experience, we recommend having a read through the quick guide below as it can help avoid penalties when out on the road.

You can pick up and drop off in the following marked areas:

  • Single or double red lines
  • Single or double yellow lines
  • Bus lanes
  • Parking bays

You cannot pick up or drop off in the following areas:

  • Areas marked with wide red lines
  • Zigzag lines (for example, by pedestrian crossings or school crossings)
  • Taxi ranks
  • Where there is a 'No stopping' sign
  • 'Bus stop clearways' marked with a wide yellow or red line by the kerb

To avoid getting a penalty in certain areas, pickup and drop-off your riders as quickly and safely as possible. Here are a few exceptions:

  • Between 22:00 and 06:00 drivers can stop for up to five minutes on red routes to allow customers to use cash points.
  • When assisting wheelchair users this includes additional time to ensure the wheelchair is in the right position and safely secured.

Taxis and private hire vehicles can pick up or set down customers in a bus lane even if they are not normally allowed to drive in it. However please note the following guidance:

  • If stopping in the bus lane will cause congestion or block the lane, don't pickup or drop-off.
  • After a pickup or drop-off private hire drivers must exit the bus lane if during restricted usage times.
  • While single and double red lines are acceptable, wide red and yellow lines are not. These currently exist at certain bus stops at Euston Road eastbound (in front of Kings Cross Station) and Bishopsgate northbound (between the junctions with Liverpool Street and Middlesex Street).

If your rider wants you to wait, pick up, or drop off in a restricted area, please explain stopping restrictions and suggest a legal and safe place to stop the vehicle.

Effective communication is important in these situations as passengers aren’t always aware of the rules of the road. When in doubt, please ensure any pickup and drop-offs are carried out safely. Do not stop in locations that can cause an obstruction or a safety hazard.

Pickups:

If you are picking up, give the rider a call and ask them to wait near a safe & convenient pickup point. Often it is helpful to call out points of interest such as a cash point or supermarket that passengers can easily find.

Drop-offs:

Explain that stopping restrictions are in effect and you will look for a safe and convenient location to stop nearby.

If you receive a PCN from a borough or from Transport for London, you are entitled to appeal against it. The details of how to make a challenge will be provided on the PCN, and drivers should follow the procedure outlined. If you are requested to provide evidence that you were on a trip, please follow the steps below to obtain the trip details.

1) Log into your account

Visit partners.uber.com and log in with your Uber Partner App username & password.

2) Locate the trip

Under “Payment Statements” find the trip (Use the “PAY PERIOD” drop down to find trips from prior weeks).

3) Print the trip details

Print / take a screenshot of the trip details.

*Please note that Uber is unable to provide any customer details when appealing penalty notices.

If your initial appeal to the authority is unsuccessful, an appeal can be made to London Tribunals which was formerly known as PATAS (Parking and Traffic Appeals Service). There is no charge for an appeal, and the driver can go to the hearing if desired.

A rideshare and delivery driver interacts with a mobile phone more often while driving and delivering compared to other road users. They have to keep using their mobile phone while driving to do things like accept or cancel a trip request, receive or make telephone calls to passengers.

Once an UberX or Uber Eats request pops up on the phone screen, drivers only have a few seconds to accept or refuse it. If they bypass the request, it will be given to another driver. Skipping too many rides or delivery requests can affect the driver’s acceptance rate and overall performance.

Currently, there are regulations in Australia that limit the use of mobile phones or other devices such as smartwatch while driving due to safety concerns. Although in some state this regulation does not affect ridesharing and delivery driver as long as the phone is secured in a fixed mounting to the vehicle and does not obscure the driver’s view of the road, but when there is another safer solution, it will certainly much better.

For that reason, Uber has released two new features on the driver-partners app in Australia that allows partners to accept or deny a trip request without coming in contact with the phone. The two new features are the auto-accept request and the voice-activated command. Both of these features are expected to make less distracted driving.

How to accept tips on uber app

Screenshot of The New Features

Uber Auto Accept Ride and Delivery Request

Although not directly related to driver safety, the auto-accept feature is very useful for drivers who do not want to be distracted when driving, especially when they are on road conditions that require high driving focus.

Generally, when a request pops up, the driver will be able to see the location and pick-up distance, riders rating and sometimes the rider destination. With this feature, you will automatically receive every ride request you receive and can immediately go to the location of the rider. However, you still have the option to cancel a trip that you have already received, but that will affect your cancellation rate on the platform.

Uber Voice Command to Accept a Request

Another new feature launched for Uber partners in Australia is a capability to use your voice to respond to trip requests on the Uber app. A new hands-free safety feature that allows you to accept each trip with your voice.

When this feature is activated, you no longer need to touch your phone to interact with the Uber app. You don’t need to worry if one day the feature doesn’t respond to your voice correctly, considering that Uber still provides buttons that you can touch to receive a ride request.

Before now, all tips for Uber drivers had to be done in cash. But in-car advertising company Vugo is hoping to change that by adding a gratuity feature to its app.

alt=”img6279.jpg” width=”1092″ height=”728″ />In-car advertising company Vugo launches a new feature that lets passengers electronically tip their Uber drivers. Vugo

One of Uber drivers’ biggest beefs with the ride-hailing company is that they can’t get tips from customers through its app. Vugo, an in-car advertising company, may have a fix.

Vugo launched a new feature on Friday that lets Uber passengers leave drivers a tip with the tap of a button. More than 3,000 Uber drivers use Vugo by displaying its app on a tablet mounted in the backseat of their car. And now — besides ads, news and weather — passengers will also see a “tip your driver” button on the lower left corner of the Vugo app.

“Creating a way for Uber drivers to accept tips electronically seemed like a natural expansion,” Vugo co-founder James Bellefeuille told CNET News.

For Uber drivers, this Vugo feature could be a welcome change. Passengers on the service frequently believe that tips are included in the fare, but they’re not. Uber’s service, which connects passengers with drivers via a smartphone app, is completely cashless. The company touts itself as being hassle-free and hyper-convenient and says one of the hallmarks of such convenience is letting customers have tip-free rides .

That meant that up until now, if a passenger wanted to tip an Uber driver, they had to do it with cash.

Uber drivers have been urging the ride-hailing company to add a gratuity feature to its app for years. In February, nearly 15,000 Uber drivers signed a petition to get the company to update its app with a tipping option. They said a few extra dollars not only helped with wages, but also showed they were appreciated for a job well done. Uber’s top competitor, Lyft, has always lets passengers add tips to their rides.

But, so far, Uber has shown no signs of updating its app with a gratuity feature. The company didn’t respond to request for comment for this story.

“Uber is trying to change the culture around tipping service professionals,” Bellefeuille said. “The biggest reason why tipping is important is because your driver is delivering a service.”

Bellefeuille himself was a part-time Uber driver in Chicago for two years and said he saw how difficult it was for drivers to make ends meet. He launched Vugo in February of this year as a way to them drivers earn extra income. When drivers display the Vugo app in their cars, they get 60 percent of the revenue generated from the ads, Bellefeuille said, which translates to an average of $3 per hour.

A year ago, Uber said drivers could make up to $36 per hour but now it’s lowered that number to $22, while saying the average per hour is $19. Many drivers say they make quite a bit less. One of the reasons drivers say they’re making less is because Uber has instituted a series of price cuts over the last year, including one in January that slashed fares in 48 cities across the US.

Related stories

Despite Vugo upping wages for Uber drivers, the ride-hailing service isn’t a fan of the advertising app. In May, Uber support staff warned that drivers could be banned if they displayed Vugo’s app during rides, according to BuzzFeed. Uber later said that it only “discourages” drivers from using advertising apps like Vugo.

Despite this tension with Uber, Vugo has moved ahead with its tipping feature. The way it works is when passengers click on the “tip your driver” button, they’re asked for their email and the amount they’d like to tip. Passengers will then get an invoice that they can pay at their convenience. All payments are processed through PayPal.

“We have the ability to do this and it’s not going to hurt our company by facilitating this transaction,” Bellefeuille said.

Change may help ride-hailing company retain and recruit drivers

How to accept tips on uber app

Uber’s app will for the first time allow drivers to collect tips, removing one source of contention between the ride-hailing company and its drivers.

Greg Bensinger

Uber Technologies Inc., trying to reshape its image after a series of scandals this year, said Tuesday it will let drivers collect tips through its app for the first time as part of new driver-friendly features.

Allowing tips via the app removes a longstanding source of contention between the ride-hailing company and its drivers. Uber’s U.S. rival, Lyft Inc., has long offered a tipping option through its app, giving it an advantage in recruiting drivers. Uber has allowed drivers to accept cash tips.

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